Delivery Information

Offer Validity and Acceptance

Quotation or Perform invoice, whether electronic or in writing, relating to the sale of CTSI products and services collectively, by CTSI will be valid for the period of 30 days from the date of the quote. CTSI hereby objects to any terms or conditions proposed in Buyer's purchase order or other documents, which are inconsistent with, or in addition to, these Terms.

All prices stated are current, subject to change without notice by CTSI. Buyer agrees to pay the price in effect at the time of shipment. Discounts, if any, will apply only on the net amount of invoices sent to Buyer after deducting transportation charges, taxes and related duties (if any), and will be allowed only if the invoice is paid according to CTSI's payment terms and Buyer has no past due amounts owing to CTSI.


Payment on any order is 100% advance. (Payment may be made by wire transfer or PayPal. In the event that PayPal is used, a 6% charge must be added to the total order amount prior to shipping.

Invoices are due and payable within the time period noted else customer agrees to pay interest on all past-due sums at the highest rate allowed by law. CTSI, at its option, may charge Buyer 2.5% interest per month, on any balance not paid within the stated terms.

Orders are not subject to rescheduling or cancellation unless Buyer indemnifies CTSI fully against all costs or expenses arising in connection therewith.


Shipments shall be by a carrier selected by CTSI unless the buyer arranges for shipment. In case of deferred delivery each shipment will have a separate invoice; shipping and handling charge will be added to each order.

Free Shipping applies to all orders. Orders with a total value of £500 or more require a 1% shipping insurance premium. 

Product Returns & Refunds

CTSI Limited agrees to cancel and refund any paid for equipment that has not shipped within 5 days of order confirmation. Any request after 5 days is non-refundable and must be processed under the manufacturers warranty policies. 

Custom Product Returns and Refunds

Regarding to customized products which are not standard offerings. These cannot be re-used for other customers if you cancel order.  When an order is cancelled, the customer is responsible for all costs including materials, labor, taxes and shipping.

Package Includes 

The products as per order description, and will include all accessories provided by the manufacturer.

CTSI or the manufacturer in most cases will supply a power cord that matches the power outlet specification for your country. Based on the many different standards used throughout the world CTSI cannot be responsible for supplying any additional adapter that may be required.


Performance data given in this catalog is provided as a guide for the user in determining suitability and does not constitute a warranty. It may represent the result of the manufacturers test conditions, and the users must correlate it to actual application requirements. Actual performance is subject to the manufacturer’s Warranty and Limitations.

In no event will CTSI, the manufacturer nor its third party suppliers be held liable for direct, indirect, special, incidental, or consequential damages resulting from the sale or installation of products that do not meet the consumers’ expectations or technical requirements whether based on contract, or any other legal theory and whether advised of the possibility of such damages.

High Risk Activities

You acknowledge that the Software is not fault tolerant and is not designed, manufactured or intended by CTSI or the manufacturer for incorporation into products intended for use or resale in on-line control equipment in hazardous, dangerous to life or Potentially life-threatening environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines or weapons systems, in which the failure of products could lead directly to death, personal injury or severe physical or environmental damage ("High Risk Activities"). You specifically represent and warrant that you will not use the Software or any derivative work of the Software for High Risk Activities.

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